Logistics: Traffic, Deliveries, Lifting & Storage

The organisers & venue are doing everything they can to ensure that build up and breakdown runs as smoothly as possible for everyone onsite, but all Exhibitors, Contractors and Suppliers also have a responsibility and below are some ideas that you should be considering:           

Want to avoid the traffic queues and potentially save money? Then why not send your goods/stand building materials to the Official Logistics Provider 2 weeks before the show, who will then deliver them to your stand in time for when you arrive onsite. See section below for more details.

You don’t need your furniture on the first day of build so be considerate of others and plan your deliveries accordingly.  To avoid the risk of furniture and dressing items being turned away during the first few days of build, why not arrange for these items to be stored with the Official Logistics Provider until you are ready for them?  

No one enjoys getting stuck in exhibition traffic and it is very easy for courier drivers to refuse to deliver your items.  Therefore contact the Official Logistics Provider who would be more than happy to manage this for you instead.  Give them a call to see how they can help ensure a smoother onsite experience for you and your team. 

For more information, please refer to the Shipping Guide or kindly coordinate with the assigned team below to further assist you.

Contact: Edward Gillo / Luke Wrigley

Email: [email protected] / [email protected]

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DWTC Holding Area - Al WARSAN 

DWTC’s holding area is based at Al Warsan. All vehicles must go to Al Warsan Holding area located at http://google/maps/F5Xjs2gzvhRz.

From 1st January 2025, contractors and drivers will be charged AED 30 per day, per trip, for digital access to the Al Warsan Holding Area, Dubai Exhibition Centre Holding Area, Dubai World Trade Centre, and Dubai Exhibition Centre service yards. Payments will be made online through the Contractor+ Portal as part of the digitalisation of contractor and vehicle passes.

For further information, please take the time to read the Contractor Access and Admission Process Document provided by DWTC.

For Build Up:

• All vehicles should arrive at Al Warsan holding area in a timely manner, no more than 2 hours before their time slot. They may be released 30-45 minutes before their time slot depending on availability in the service yard.
• Contractors will be scheduled according to the size and complexity of their stand, which will vary by show. Please schedule your vehicles to arrive when you need the items for your stand and not before.

For Breakdown:

• During the period between event closing and midnight (unless tenancy dictates otherwise), only vehicles up to 3.5 tons will be given access into Al Warsan. This time will only be for the pick up of display items on the stand, AV equipment, furniture, valuables, fixtures and fittings.
• After midnight, trucks removing stand materials will be permitted to access Al Warsan Holding Area and follow procedures to get their vehicle badge and be released to the service yards. This time may be brought forward if space is available.
• All contractors should only go to Al Warsan when their stand is nearing the time of being fully broken down.

For information regarding Vehicle/Contactor badges, there is a designated team that you can reach out to by contact the following email at [email protected] or by calling the Hotline at 04 306 4816.

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All deliveries to the show, must be addressed to:

Contact Name and Mobile Number 

Company Name & Stand Number 

Arabian Travel Market 2025

Dubai World Trade Centre (DWTC) 

PO Box 9292

Dubai

United Arab Emirates

Want to avoid any exhibition traffic and save time?

Then we strongly recommend that you consider booking the Advanced Warehouse option with the official freight contractor. Send your goods around 2 weeks before the show and they will be stored and delivered directly to your stand when you are ready for it.  It will not only save you time but could also save you money.  Speak to the official logistics provide now to see how they can help.

Please click here for more information.

Can I use my own courier?

Yes you can but in our experience we do suggest that you consider using the official logistics provider for the following reasons:

• No courier deliveries will be allowed into the hall to deliver any items directly to your stand. All deliveries will be made directly to the official lifting contractor, where you can either then collect yourself or arrange for them to deliver to your stand. A small fee may apply.
• Risk of courier drivers getting caught in exhibition traffic and not wanting to wait
• They sometimes leave deliveries without signatures
• Any deliveries that arrive before tenancy begins will be turned away
• The organisers and venue will not accept or sign for any deliveries on your behalf

So to avoid the stress of wondering whether your goods will arrive in time, speak to the Official Logistics provider and see how they can help and manage this on your behalf.

If you do decide to use your own courier company make sure that they have the correct address. Direct deliveries must not arrive at the venue before Wednesday, 23 April 2025 - they will be returned to your local logistics/carriers depot.

If it is necessary for you to have a delivery made during the show open period, please ensure that this is made prior to the show opening. Trolleys are not permitted on the show floor once the show is open and therefore any deliveries will have to be hand carried.  

Please do take the time to speak to the official logistics provider who are very experienced in handling exhibition freight and will have cost effective solutions to make your planning experience both pre-who and onsite a lot easier so your time can be spent on more important things.

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Only the Official Logistics Provider may operate lifting equipment inside the hall and around the perimeter of the venue. Under no circumstances are any other lifting contractors permitted to use forklifts inside of the halls or in the loading areas.

To order a forklift or other lifting equipment for unloading or loading for stand materials and exhibits please contact the Official Logistics Provider to discuss your lifting requirements and to request a quote for their services.  We recommend that you make contact at the earliest opportunity with details of large or heavy exhibits as these may need to be positioned in the early part of build-up and may require special handling.

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Be considerate of others and keep the aisles around your stand clear at all times. Space Only contractors should not be delivering furniture and stand dressing items until there is sufficient space within the stand area to store them.  Items left in the aisles run the risk of being removed either by the official logistics provider or cleaning team which will incur charges that will then be passed directly back to either the stand contractor or exhibitor.

To avoid this risk why not ask the official logistics provider to store any items until you are ready to receive them on your stand.  For example delaying the delivery of furniture and dressing items will have a positive impact ensuring a smoother onsite experience for everyone.

• Everyone on site can move more easily around the show floor
• The official logistics provider can deliver freight quicker to stands
• Venue rigging department can navigate around the show floor easier so less delays on stands
• Create more space for your team to work
• Allows venue cleaners to sweep the aisles more regularly which will help to ensure a clean show for your clients on opening morning

Be considerate, kind and think of others.

Removal of Empties on 27 April 2025 (Sunday)

To help ensure that the aisle carpet can be laid on time and the cleaning team have sufficient time to ensure that the show is cleaned and ready for show open it is compulsory that all empty boxes, storage crates, ladders, etc. are removed from the aisles by 12.00 hours on 27 April 2025. Any items left in the aisles after this time will be removed by the official logistics provider and a 100% surcharge will apply for the removal and storage of these items. Everyone working onsite must be made aware of this procedure.

No excess stock, literature, or packing cases may be stored around or behind your stand. If you require storage whilst on site at the exhibition (e.g empty cartons, boxes, literature etc.), please contact the official logistics provider for a quote. They will collect items from your stand, store them and promptly return them to you during breakdown. 

Be sure to collect packing labels from the official logistics provider during build-up. If packing material is found un-labelled onsite, it will be treated as waste and removed.

Whilst every precaution is taken to ensure the safety and security of the storage areas, we cannot accept any responsibility whatsoever for any, loss or damage or any consequential losses which may befall on your property. Please refer to the Security Section for further information. 

You must not commence removing items from your stand until the exhibition is closed and all visitors have left the hall. 

Trolleys will not be allowed on the exhibition floor until after this time. 

Please do not leave any goods unattended on your stand at this time. Breakdown is a busy period and your property is particularly vulnerable to theft and damage at this time. If you have arranged for a courier to collect items from your stand, please ensure that you are there to meet them. 

The organisers cannot be held responsible for any loss or damage to your goods. All portable and valuable items must be removed from the exhibition halls as soon as possible and by 17.30 on Thursday, 1 May 2025. Any other items remaining in the halls after 12.00 on Saturday, 3 May 2025 will be regarded as rubbish and disposed of. The cost for the disposal will be forwarded to the exhibitor or contractor.

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